Projects

Projects

Case Study

Community Housing Industry Association of Victoria

Back to Projects
Community Housing Industry Association of Victoria

Project Overview

Client
Community Housing Industry Association of Victoria (CHIA VIC)
Melbourne | 2019

Key Services

We have worked with the Victorian community housing sector, led by the Community Housing Industry Association Victoria (CHIA Vic) and with funding support from the Lord Mayor’s Charitable Foundation, on a major initiative to transform the ability of the sector to measure and deliver tenant outcomes.

This work culminated in the publication in July 2019 of the Social Outcomes Framework, a resource to help Victorian community housing organisations to better measure the outcomes that occur for tenants as a result of having safe, secure and affordable housing.

Measuring outcomes using this Framework helps community housing organisations to make decisions about how to design and deliver services based on the needs and experiences of tenants. It also helps community housing organisations to demonstrate their social impact.

Over time, it is hoped that outcomes data can be aggregated from across the community housing sector to support shared learning and improvement, and enable the sector to tell a collective story of the benefits of community housing.

Download the framework here.

Our collaborators in impact