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Transforming Community Engagement: Facilitation & Conflict Resolution Skills 3-day masterclass

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Transforming Community Engagement: Facilitation & Conflict Resolution Skills 3-day masterclass

22nd June 2019 - 22nd June 2019 | Melbourne

23rd June 2019 - 23rd June 2019 | Sydney

The Transforming Community Engagement masterclass is a skills-based training course that will equip you with the key facilitation and conflict resolution skills needed to transform your community engagement, co-design approach or multi-stakeholder partnership working. These essential skills are fundamental for anyone working with groups of people and seeking to improve the impact of their community engagement.

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This is the best training you will do in your working life, do it! Strategic Planner, Open Space Environmental Management

Facilitation and conflict resolution skills

The Transforming Community Engagement masterclass is a skills-based training course that will equip you with the key facilitation and conflict resolution skills needed to transform your community engagement, multi-stakeholder partnership working or co-design approach. These essential skills are fundamental for anyone working with groups of people and seeking to improve the impact of their community engagement.

Some of the biggest challenges we face as a society involve complex, seemingly intractable social issues such as inter-generational poverty, environmental management, long-term unemployment, problem drug use, crime and community safety, declining health, homelessness, developmental vulnerability, climate change, etc. To tackle these effectively we need to collaborate across sectors and engage people to participate in co-design. This inevitably means building, nurturing and managing multi-stakeholder partnerships.

There is a growing recognition that to do this effectively we also need to engage communities in the co-design and development of solutions. To do this well, you need frameworks, skills and tools. Often conflicts arise during the community engagement process; how to manage those conflicts, work with divergent stakeholder groups and build towards positive outcomes is a critical tool in the toolkit of anyone working in and with communities or co-designing new solutions.

As co-design, partnership working, collective impact and collaboration become more embedded as the way we do community development then it is increasing important that practitioners, whether from government, the community, academia or business sectors are equipped with the essential skills they need to achieve greater impact.

If you are going to go on one course this year then this is it! It is the best course I’ve ever done. I learned so much and it is so practical Communities for Children Facilitator
This course will transform how you work with communities and partners. I’ve worked in collaboration space for years and having done the course, now my role makes sense to me. Collective Impact Facilitator, Sydney

About the masterclass

Think Impact has partnered with Planning Partnerships (www.planningpartnerships.com.au) to bring this course to those working in complex social change across Australia. Focused initially on natural resource management the course has expanded to also provide frameworks, skills and tools that are useful across a wide range of areas including housing, disability, employment, community development, health, economic development, community education and financial resilience. The course builds on skills gained through IAP2.

This is a three-day, intensive, practical master class that is designed for participants to:

  • Gain an understanding of the principles of community engagement. This will include an overview of co-design approaches and community conversations.
  • Develop active listening skills and effective intervention skills.
  • Analyse and observe group dynamics within a community engagement setting and learn how to carry out the role and function of facilitator.
  • Develop skills to manage the content and process of a group that improves participatory decision making.
  • Understand and analyse the different sources of conflict and develop skills to manage conflict constructively.
  • Get an overview of a set of effective community engagement tools.
Excellent. Off the scale! Every minute was very worthwhile. I learnt so much about myself and others, as well as the skills of facilitation Dept for Environment

Who is this course for?

This masterclass is specifically designed for those working in community engagement, multi-stakeholder partnerships and/or co-design. It focuses on skills development and will also equip you with new, cutting-edge frameworks and a broad set of tools to enable deeper facilitation of multi-stakeholder partnerships, community engagement, co-design approaches and conflict resolution. The course will be invaluable to you if you work:

  • On complex problems, with multiple stakeholders in the partnership
  • In a co-design or service-development role, facilitating multiple stakeholders through the process
  • In a public-sector-led area partnership, a place-based initiative or facilitating community conversations and stakeholder engagement or tenant engagement
  • As part of, or are developing, a Collective Impact backbone initiative
  • In, or are new to, community engagement and have to carry out community consultation, build collaboration, engage stakeholders more effectively or strengthen community development
  • In a local council and want to improve the quality and impact of your community planning
  • In natural resource management and looking to deepen community engagement
  • On strategic planning, consultancy, partnership development or change management where community/stakeholder engagement is a core aspect of your role
Thoroughly enjoyed the course and would highly recommend it. Thank you to the facilitators for your insight and expertise. Centre for Volunteering
….. valuable for anyone in life, but certainly valuable for people managing, working within and across collective impact initiatives. Associate, Collaboration for Impact

How you will learn

All participants will gain new knowledge and skills that can be applied immediately to the work situation. The three days are practical and practice based. People learn in different ways and there is a mix of theoretical input, discussion, participatory exercises and group work using case material related to work environments. Coaching, feedback and comprehensive study materials are provided.

Great training experience. Learnt a lot in three days. Felt safe to make mistakes, thanks to the facilitators. Community Development Manager, Uniting

Accreditation & Assessment (additional option)

This course is accredited nationally as the unit ‘Manage Conflict’ in the Diploma of Government. You can choose to be assessed for the unit. On successful completion of the assessment, a Statement of Attainment will be issued by the Centre for People Development, a national Registered Training Organisation (RTO). Assessment is undertaken through participation in the course, worksheets completed after the course and practical demonstration of your skills in the work place. Detailed information about the assessment requirements will be given to those who wish to be assessed.

Great Course. Not just the content, but the way it was run. It is very interactive and engaging. Dept Environment and Sustainability
A great, practical, high-energy, three days of training with valuable skills which will transform my facilitation practice. Dept of Family & Community Services (FACS) NSW

Supporting Documents

Your Trainers

Trainer 1

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Trainer 1

Trainer 2

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